Our Service is based on the industry best practice ITIL model, incorporating Incident, Problem, Change, Release, Knowledge and CMDB functions, as key components of an agile and flexible IT Support service that addresses the ever-changing IT needs of your organisation. Our teams continuously update their technical and client knowledge to ensure the best service outcomes for our customers.
BlueScale service model is based on monthly assessment and billing, so you are not locked into a lengthy contract of services that you may or may not really require. As you grow, we will assign more engineers into the dedicated team supporting you.
BlueScale’s end-to-end visibility of the complete client IT environment will allow us to provide the most pragmatic strategic advice based on your complete business requirements