NDIS end-users need the right kind of IT support. The bulk of staff at NDIS orgs are not “white-collar” information workers. Instead they are focused on providing care. “IT literacy” is generally lower and many staff see IT as a necessary evil, not the focus of their working day.
It is common for NDIS carers to be casual or part-time employees, and many have English as a second language. Staff turnover can be high, and end-users may be working in remote or regional locations outside of standard corporate offices.
CIOs and IT Managers need a service desk that has developed expertise in supporting NDIS end-users.
At BlueScale we have developed a support approach that is tailored for your carers.